Contact Information
https://www.the-online-therapists.com | info@the-online-therapists.com

The-online-therapists.com is part of Psycholoog op Afstand (KvK: 76975835)

Personal Data We Process
The-online-therapists.com processes the following personal data because you visit our website and/or provide this data to us via our contact form, email, or other correspondence.

Below is an overview of the personal data we process:

Category – Website Visit

• Data about your activities on our website
• Internet browser and device type
• Location data

When you visit our website, the aforementioned data is processed using Google Analytics. We have configured Google Analytics so that your data is not shared with Google. Read more about ‘Cookies’ below.

Category – Filled Contact Form (or other means of contact)

• First and last name (or an alias)
• Email address
• Other personal data you actively provide in the contact form, by email, or other correspondence (this may include medical data)
• IP address

When you fill out our contact form or contact us via email, the aforementioned data is processed. You can choose not to share your name with us. We process your IP address to determine which country you are in and to connect you with a nearby psychologist.

Category – Starting Treatment
If you proceed to treatment, no additional personal data is needed apart from those previously mentioned. We will connect you with a freelance psychologist from The-online-therapists.com, with whom we have a processing agreement to ensure the safety of your personal data.

This freelance psychologist will process data regarding your mental health (creating a medical record), as required by law. The freelance psychologist cannot share this data with anyone unless you give permission and/or if there are legal reasons. Only your personal psychologist within The-online-therapists.com has access to your medical record.

Special and/or Sensitive Personal Data We Process
The-online-therapists.com processes the following special and/or sensitive personal data about you:

• Mental health/medical data

This is solely for the purpose of offering you our services: online psychological help. The legal basis for this is ‘agreement’.

Purpose and Legal Basis for Processing Personal Data
The-online-therapists.com processes your personal data for the following purposes:

• To email you to offer our services
• To deliver services to you (online psychological help)
• To handle your payment (sending an invoice to your email address)

The legal basis for this is ‘agreement’.

How Long We Keep Personal Data
The-online-therapists.com does not retain your personal data longer than is strictly necessary to achieve the purposes for which your data is collected.

We use the following retention periods for the following personal data:

• First and last name – 6 months after the last moment of contact
• Email address – 6 months after the last moment of contact
• Other personal data you actively provide in the contact form, by email, or other correspondence – 6 months after the last moment of contact

Our reason for retaining this data for 6 months after the last moment of contact is that a client might contact us again after a few months. It is helpful for the The-online-therapists.com practitioner to have this information (e.g., the initial application email from the client) on hand to provide the best possible treatment.

Medical Record
Under the Medical Treatment Agreement Act (WGBO), healthcare providers are required to maintain a medical record. The general rule is that your medical record must be kept for at least 20 years after the end of the treatment agreement. This is stipulated in the Medical Treatment Agreement Act (WGBO).

Sharing Personal Data with Third Parties
The-online-therapists.com shares your personal data with various third parties if necessary to execute the agreement and to comply with any legal obligation. We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data.

Company Name
One.com
Product
Hosting
Purpose
Website hosting & email
Data
Name, email address & other data you provide to us in contact via the (mail) server of One.com.

Company Name
Google
Product
Analytics
Purpose
Statistics
Data
Data about your activities on our website & Internet browser and device type.

Company Name
Freelance Clinical Coordinator
Product
Administrative tasks
Purpose
Email contact with potential client, connecting client & psychologist, and invoicing
Data
Name, email & other data you provide in contact (form), mental health/medical data.

Company Name
Freelance Psychologist (the psychologist assigned to you)
Product
Online psychological help
Purpose
Online psychological help
Data
Name, email & other data you provide in contact (form), mental health/medical data.

Company Name
Microsoft Teams (or Skype), Google Meet, Zoom, or Signal*
Product
VoIP
Purpose
Secure (encrypted) video calls via the internet
Data
Video & audio of your treatment.

Company Name
Moneybird
Product
Invoicing software
Purpose
Sending invoices, administration, and accounting
Data
Name & email address.

*Teams, Skype, Meet, Zoom & Signal comply with GDPR.

Cookies or Similar Techniques We Use
The-online-therapists.com only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your convenience. They ensure that the website works properly and, for example, remember your preferences. They also help us optimize our website. You can opt-out of cookies by setting your internet browser to no longer store cookies. Additionally, you can delete any information previously stored through your browser settings. We have configured Google Analytics so that your data is not shared with Google.

Access, Modify, or Delete Data
You have the right to access, correct, or delete your personal data. You also have the right to withdraw your consent to data processing or object to the processing of your personal data by The-online-therapists.com and have the right to data portability. This means you can request that we send the personal data we have about you in a computer file to you or another organization you name.

You can send a request for access, correction, deletion, data transfer of your personal data, or request to withdraw your consent or object to the processing of your personal data to info@the-online-therapists.com

To ensure that the request for access was made by you, we ask you to send a copy of your identity document with the request. Make your passport photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) black. This is to protect your privacy. We respond as quickly as possible, but within four weeks, to your request. The-online-therapists.com also wants to point out that you have the option to file a complaint. Please contact info@the-online-therapists.com.

How We Secure Personal Data
The-online-therapists.com takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. For instance, we use encryption, two-step authentication wherever possible, and continuously work on improving security and privacy. If you believe that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@the-online-therapists.com