FAQ
Are there still things you’d like to know? Check our frequently asked questions first. Is your question not listed? Then contact us, we are happy to help!
We are open Mon – Sun 24/7.
The Online Therapists has no waiting list. Therefore, you can come to us immediately. Depending on your questions and preferences, the first meeting with the application coordinator often takes place within 1 or 2 days. You could have an intake interview with the psychologist in as little as 3 or 4 days.
When you contact us, we first schedule a free, introductory meeting with you via telephone. In this meeting, we discuss your symptoms and preferences for treatment. After that, we will pair you up with one of our therapists who matches your preferences and has the right experience. You discuss your situation and expectations of the therapy. Then the therapist draws up a personalized treatment plan. The contact with your therapist is via Skype, FaceTime, email, WhatsApp, or chat.
No, you do not need a referral from your primary care physician. You can contact us directly for an appointment.
We have no contracts with health insurance companies. Therefore, you do not need a diagnosis or referral from your doctor. However, this also means that most health insurers do not reimburse the costs for online therapy.
At The Online Therapists, we believe that everyone should have the opportunity to receive good psychological support. We help clients by providing a listening ear and sound psychological advice and coaching. An online psychologist has a number of advantages:
- When it suits you
- You only need an internet connection
- Professional therapists
- No waiting list
- Skype, mail, chat, or WhatsApp
- Psychologist in your own language
- Secured online conversation
- Anywhere in the world
A 45-minute session with one of our psychologists costs €95. The introductory interview is free of charge.